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Frequently Asked Questions

What is  Boardgent?

Boardgent is the all-in-one solution to manage and secure computers remotely. It simplifies the tasks of IT areas by automating processes and centralizing their operation on a single platform.

How does Boardgent work?

Boardgent allows IT teams to manage their devices by installing a lightweight agent application on them.

What does Boardgent do?

Boardgent is an easy-to-use platform that automates IT teams processes and integrates management, monitoring, and computer security solutions to reduce costs, increase productivity and protect business information.

What devices does Boardgent manage?

Boardgent works on Windows, Mac and Linux devices.

Does Boardgent integrate with other products?

The on-premise version can integrate with Active Directory. Also, we have a robust API that you can use to integrate with other products.

Where can I write feedback or request new features?

After you sign in to your account, find in the upper right corner a Help button where you can find a section called share feedback. If someone else has already posted your request, you can vote on it and increase its relevance in the development team's roadmap.

Does Boardgent have a roadmap?

After you sign in to your account, find in the upper right corner a Help button where you can find a section called share feedback. Select the roadmap tab to find what’s coming.

How does Boardgent protect data?

Boardgent has different security controls to protect its users' information. All communications go through port 443 and use the HTTPS protocol and SSL digital certificates to prevent information leaks during remote connections. Also, it has two-factor authentication for every sign-up and restricts access to source code and cloud environments.

Who uses Boardgent?

Boardgent manages millions of computers of companies worldwide of industries such as financial services, oil & gas, retail, automotive, technology, among others.

How do we ensure privacy and confidentiality?
What are the benefits of Boardgent?

Reduce costs by having a single solution to manage computers remotely, strengthen information security by using technologies that work at the hardware level, and increase the productivity of IT teams by centralizing their operation and automating their routine tasks.

How do I start?

You only need to register on the platform and select the plan that best suits your company's needs. That's it!

Does Boardgent have a trial?

Yes, we have a 15-days free trial.

How much does Boardgent cost?

We charge according to the number of managed devices. Please visit our pricing site to identify which plan best fits your needs.

What are the payment methods?

The main form of payment is through credit cards. If you need to pay by bank transfer, don't hesitate to contact us to help you with the process.

How do I contact support?

Write us through our support chat located in the lower right corner or email us at [email protected]

Does Boardgent has documentation?

You can go to the Boardgent Help Center, where you will find different articles about the scope and functionality of the platform. If you cannot find the answer you are looking for, please contact us through our support chat.

How do I contact billing?

You can make any query directly through our support chat, and we internally rout it to the best contact or email us through [email protected]

Manage your devices with Boardgent and keep the productivity of your employees working remotely