How are technology costs distributed in a company?
Technology has become one of the most valuable resources for organizations. Depending on the size of the operation, companies choose to invest in infrastructure, devices, applications, tools, and expert personnel in the area to carry out their activities more efficiently and securely. Usually, large companies have a specific department for the management and maintenance of their IT assets. In contrast, small and medium-sized companies hire this service from third parties or buy technological solutions that automate these tasks.
Typically, the elements that make up the IT budget in an organization with more than 10,000 employees are:
1. Professionals in the area: 10% of the budget.
Approximately 20 people are in charge of managing the IT assets of these organizations. About 50% of this area are technical people who support users, either with onboarding and offboarding processes, hardware repair, applications use, software-level problem solving, operating system and security tools updates, among others.
The rest of the area is made up of a person who directs the operation, another who coordinates the activities, three people who manage the end-user accounts, and finally, around five people with the task of maintaining the infrastructure and the devices' functionality.
2. Hardware and infrastructure: 73% of the budget.
The hardware and technological infrastructure of a company depend on the needs of its users and the economic resources available.
As for computers, the common denominator is that they belong to corporate lines that have outstanding features related to performance, security, and stability. An excellent example of these types of computers are the ones with Intel vPro processors in Lenovo, Dell, and HP devices.
Similarly, other elements that build the group of hardware and infrastructure are the local servers, local networks (LAN), long-distance networks (WAN), storage networks (SAN), peripherals, among others.
For the correct management of this infrastructure, it is essential to have safe facilities equipped with the ideal temperature to prevent the heating of servers and highly stable electrical services to avoid system damages.
3. Software: 17% of the budget.
In this area, the main objective is to manage operating systems, programming tools, databases, monitoring and productivity solutions, and licenses for security tools (antivirus, firewall, and antimalware).
After reviewing the expenses that make up a traditional IT area, do companies need to incur in all of them?
The answer is no. On the contrary, today, different solutions automate the routine tasks of an IT area and work from the cloud, allowing companies, especially those that work remotely, to have an alternative to manage their technology in an easy, safe, and efficient way. Usually, these are tasks such as updates of the operating system, applications, and security tools (antivirus and antimalware), system optimizations (deletion of temporary files and junk), passwords management, and software and hardware inventory.
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